Support Center

Get help with Vibe Photo AI. Find answers to common questions or contact our support team.

Frequently Asked Questions

Find quick answers to common questions about using Vibe Photo AI.

Contact Support

Need personalized help? Reach out to our support team directly.

Tips & Tutorials

Learn how to get the best results from your AI photo editing.

Getting Started

How do I start editing photos with AI?

Simply upload a photo from your gallery, then describe what you want to change in plain English. For example: 'Make this more professional' or 'Add golden hour lighting'. Our AI will process your request and return the edited photo.

What types of edits can I make?

You can make virtually any photo edit by describing it in natural language: change lighting, remove/change backgrounds, adjust colors, add effects, make photos more professional, artistic, vintage, and much more. The AI understands creative descriptions.

Do I need design skills to use the app?

Not at all! That's the beauty of Vibe Photo AI. Just describe what you want in plain English, and the AI handles all the technical editing. No Photoshop skills or design experience required.

Tokens & Pricing

How does the token system work?

Each photo edit costs 1 token. You start with free tokens when you sign up. You can purchase additional token packages ranging from $4.99 for 25 tokens to $99.99 for 500 tokens. No monthly subscriptions - pay only for what you use.

What happens if I run out of tokens?

When you're low on tokens, the app will prompt you to purchase more. You can buy token packages directly in the app through secure in-app purchases. Your account and edit history are preserved.

Can I get a refund for unused tokens?

Tokens don't expire, so you can use them whenever you want. For refund requests on recent purchases, please contact our support team with your purchase details.

Photo Quality & Processing

What photo formats are supported?

We support all common photo formats including JPEG, PNG, and HEIC. Photos are processed in high quality and returned in the same format or PNG for best quality.

How long does photo processing take?

Most photo edits are completed within 30-60 seconds. Complex edits or high-resolution photos may take up to 2 minutes. You'll see a progress indicator during processing.

What's the maximum photo size I can upload?

You can upload photos up to 10MB in size. For best results, we recommend photos with good lighting and resolution. The AI works best with clear, well-lit images.

Account & Privacy

Is my data secure and private?

Yes, absolutely. We use Google Firebase for secure authentication and storage. Your photos are processed securely and stored safely. We never share your personal photos or data with third parties.

Can I delete my photos from your servers?

Yes, you have full control over your data. You can delete individual photos or your entire account at any time through the app settings. Deleted photos are permanently removed from our servers.

How do I sign in to my account?

We use Google Sign-In for secure, easy authentication. Simply tap 'Sign in with Google' and use your existing Google account. This keeps your account secure and makes sign-in seamless.

Still Need Help?

Can't find what you're looking for? Our support team is here to help you get the most out of Vibe Photo AI.

We typically respond within 24 hours

Ready to Transform Your Photos?

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