Support Center

Get help with Create Profile Pic. Find answers to common questions or contact our support team.

Frequently Asked Questions

Answers to common questions about editing, pricing, and your account.

Contact Support

Need personalised help? Reach out to our support team directly.

iOS App Available

Also available on iPhone and iPad via the App Store.

Getting Started

How do I start editing photos with AI?

Sign in with Google, then upload a photo and describe what you want to change in plain English. For example: 'Make this more professional' or 'Add golden hour lighting'. The AI will process your request and return the edited photo in seconds.

What types of edits can I make?

You can make virtually any photo edit by describing it: change lighting, remove or swap backgrounds, adjust colours, make photos more professional, artistic, or vintage, add effects, and much more. The AI understands natural language descriptions.

Do I need design skills to use the app?

Not at all. Just describe what you want in plain English and the AI handles all the technical editing. No Photoshop skills or design experience required.

Tokens & Pricing

How does the token system work?

Each photo edit costs 1 token. You start with 4 free tokens when you sign up — no credit card required. Additional tokens start at $5 for 35 tokens (about $0.14 per edit). Tokens never expire and there are no monthly subscriptions.

What happens if I run out of tokens?

When you're low on tokens, you'll be prompted to purchase more. You can buy token packages at any time through secure Stripe checkout. Your account and edit history are always preserved.

Can I get a refund for unused tokens?

Tokens don't expire, so you can use them whenever you want. For refund requests on recent purchases, please contact our support team at exonary.build@gmail.com with your purchase details.

Photo Quality & Processing

What photo formats are supported?

We support JPEG, PNG, and WEBP formats. Maximum file size is 7 MB per image. Images are processed at up to 3,072 × 3,072 pixels.

How long does photo processing take?

Most edits complete within 15–30 seconds. You will see a progress indicator while the AI works.

What resolution is the output?

Output images are high resolution and suitable for LinkedIn profiles, company websites, email signatures, and print materials. The AI processes images at up to 3,072 × 3,072 pixels.

Account & Privacy

Is my data secure and private?

Yes. We use Google Firebase for secure authentication and storage. Your photos are processed securely and never shared with third parties.

Can I delete my photos from your servers?

Yes, you have full control over your data. You can delete individual photos or your entire account at any time. Deleted photos are permanently removed from our servers.

How do I sign in?

We use Google Sign-In for secure, easy authentication. Click 'Continue with Google' and use your existing Google account. No separate password needed.

Still Need Help?

Can't find what you're looking for? Our support team is here to help.

Email Support

exonary.build@gmail.com

We typically respond within 24 hours

Ready to Create Your Profile Picture?

Use the web app or download the iOS app — both use the same AI technology.